The following describes Volterra’s Social Media Community Management, and Customer Service Program:

Service Element
Details

Service: Setup
Details: Setup Initial Accounts and Content Sources

Service: Content (e.g. articles, blogs, images, videos)
Details: Planning, sourcing, and creating as required based on client needs

Service: Community Management, Customer Service, Sales Lead Generation (tailored response time for customer service or next business day)
Details: Volterra posts content to established networks, platforms, and channels based on the quantities and frequency agreed upon. Volterra responds to any customer inquiry within mutually agreed upon timeframe (e.g. within 3 hours) or next business day. Volterra proactively searches for and engages sales leads on behalf of the client

Service: Optional Blog Content
Details: Volterra provides a mutually agreed upon quantity of blog posts (250-500 words each) on a monthly basis